Shipping & Delivery
We carefully pack every order to ensure your lighting arrives safely. Our aim is to make delivery as smooth and straightforward as possible.
Delivery Areas
We deliver throughout New Zealand to street addresses only.
Please check your delivery address and contact details carefully when placing your order to avoid delays.
We are unable to deliver to P.O. Boxes.
Delivery Charges
Delivery charges depend on the type of product, size of the parcel, and delivery location.
Lighting Products
Freight is calculated at checkout based on your order and delivery address.
Large or fragile lighting items may require specialist freight to ensure they arrive safely. If additional freight charges are required, we will contact you before dispatch.
Rural & Island Deliveries
Additional charges may apply for rural and some island deliveries.
Rural Delivery
- Please ensure your address is correctly entered as rural at checkout.
- Larger parcels may require additional freight charges.
- Some oversized items may not be available for rural delivery. We will contact you if an alternative delivery address is required.
Waiheke Island, Great Barrier Island & Chatham Islands
Please contact us before ordering so we can confirm delivery options and costs.
Dispatch Times
Most in-stock items are packed and dispatched within 24 hours on business days.
If an item is temporarily out of stock, we will contact you with an estimated delivery timeframe.
Delivery times vary depending on your location and courier networks. Please allow additional time during busy periods, public holidays, or circumstances outside our control.
Courier Delivery
We use trusted freight providers including NZ Couriers and specialist carriers for larger items.
Tracking details will be provided where available once your order has been dispatched.
For larger or fragile items, please consider using a delivery address where someone is available to receive the parcel.
Click & Collect
Prefer to collect your order?
Free collection is available from our Lower Hutt showroom. We will email you when your order is ready for collection.
Please bring your order confirmation or ID when collecting your purchase.
Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.
Damaged in Transit
We take great care when packaging your order, but occasionally damage can occur during delivery.
