Delivery Information

In-stock items are packed and dispatched within 24 hours on business days.

Lighting Products
Delivery costs are calculated at checkout based on the size of the item and your delivery location. Larger or fragile items may require specialist freight to ensure they arrive safely. For more information check out our shipping details

Click & Collect

Free collection from our Lower Hutt showroom. We’ll email you when your order is ready, please bring photo ID

Need help?
Our team is happy to help with any delivery questions — contact us before ordering if you need a hand.

We want you to love your purchase. We understand that sometimes an item may not look quite as you expected once it arrives in your home, so we offer a 14-day return period for online orders.

Your Purchase Isn’t Quite Right

For online purchases only, if your item is not quite right, you may return it within 14 days of receiving your order for a refund or store credit, provided the following conditions are met:

• The item is unused, uninstalled, and in its original condition.
• All original packaging, accessories and instructions are included.
• Proof of purchase is provided.
• Return shipping costs are the responsibility of the customer.
• Original shipping charges are non-refundable.

Please email us before sending any items back. 

Faulty or Incorrect Items

If your item arrives faulty, damaged, or you have received the wrong product, please contact us as soon as possible.  We will work with you to resolve the issue and, where required, arrange a replacement or another suitable solution.

For items damaged during delivery, please refer to our [Shipping & Delivery Policy] for instructions.

Items We Cannot Accept for Return

The following items cannot be returned for a refund or store credit unless they are faulty:

• Sale or clearance items.
• Custom-made or specially ordered products.
• Lampshades made specifically to your requirements.
• Items that have been installed, used, altered, or are not returned in their original condition.
• Items returned without original packaging.

Please get in touch if you have any problems.